Contact New Online Casino
Whether you have a question about how we compare casinos, spotted something in a review that needs a second look, or just want to share your thoughts, our editorial team is glad to hear from you. You'll find the ways to reach us below, along with a quick guide to which questions we can answer and which belong with the casino itself.
How to Reach Us
Email is the best way to get a message to our team.
| Contact Method | Details | Response Time |
|---|---|---|
| [email protected] | We aim to reply as soon as possible. |
What We Can Help With
New Online Casino is an independent comparison site, so we're the right people to ask about our content:
- Questions about our reviews, rankings and how we assess licences, wagering terms and payout times
- Reports of outdated or incorrect details, such as a changed bonus term, a new licence number or a payment method that's no longer offered
- Feedback and suggestions for topics, guides or improvements to the site
- Partnership and advertising enquiries
- Privacy requests, including access to or correction of your personal information under Canadian privacy law
What to Contact the Casino About
We don't run any casino or hold player accounts, so the following issues need to go directly to the operator you play with:
- Account access, login problems and identity verification (KYC)
- Deposits, withdrawals and pending Interac or other payments
- Bonus terms, wagering requirements and promotional credits
- Disputes and complaints, which should be raised with the operator first and then, if unresolved, with the authority that licenses it
If you're concerned about your own gambling or someone else's, please visit our Responsible Gambling page, where we list support services available to players across Canada.